Strategi persaingan provider telekomunikasi berdasarkan kriteria kepuasan pelanggan

This study aims to analyze the level of customer satisfaction using six sigma method which is an approach reduce process variability through statistical tools. Industry 4.0 brings its own challenges for telecommunication providers. In Industrial Era 4.0, marked by integration between machine systems and smart internet, making dependence on providers increases. companies currently compete in offering products form goods or services order attract consumers' interest, as well telecommunications industry such Indosat Telkomsel. recent years, from Telkomsel have been top two rankings terms number subscribers profit generated. The highest DPMO value obtained Assurance dimension with a target 6. results are 243.333.33 224.166.67 at 2 sigma. These still far expected 3.4 6-sigma